Immediately call 911 for emergency medical assistance if you need urgent medical care for a workplace injury or illness.

Harvard personnel must immediately report all workplace accidents (or near misses), injuries, and illnesses to their supervisors or managers.

If you are able to, please call the Operations Center (617-495-5560) after you call 911.

Supervisors and managers are responsible for completing an incident (claim) report within twenty-four hours of the incident. Report all claims and injuries as soon as possible, regardless of severity or time of day, to meet regulatory requirements.

As of July 31, 2025, you must report all claims by calling the PMA Companies Customer Service Report Hotline at 1-888-476-2669. You can't use University-wide credentials to login to PMA and report claims online.

• The hotline is available twenty-four hours each day, seven days a week.
• Dial 1 to report a new claim. If it is outside business hours, connect to a representative by dialing 1 and then dialing 2 to speak with call services about emergency situations.
• Be prepared to answer basic who/what/where/when questions about the incident (see Telephone Reporting Script).

Harvard PMA claim reporting account numbers:

• Harvard employees: 0790121
• Non-employees (students, temporary workers, volunteers, etc.): 0931550